1. Status and precedence
These Terms of Service are the shared incorporated terms used whichever approved contract a company signs with HSEQ ConsultHub Ltd. The public page at /terms is a hub. It is not this document.
A signed counterpart or expressly agreed commercial term prevails over these Terms. These Terms prevail over other incorporated policies unless a signed contract says otherwise. The published Data Processing Agreement is written for the consultancy firm and is not annexed as a client’s processor terms.
This is a software platform. Completing a workflow, generating a document, receiving an output or signing an agreement does not certify legal compliance. The customer organisation remains the duty holder for its legal and regulatory duties. The Provider is not appointed as competent person, professional adviser, consultant, sub-consultant, principal designer, principal contractor or other statutory dutyholder. Platform outputs, including AI drafts, are not advice and must be reviewed by a competent person before they are relied on or put in force.
2. Formation and lock
The customer signs first. The Provider countersigns. The agreement is not binding, and the unsigned-contract lock shall not be released, until both signatures are recorded against the same frozen contract package. Demonstration and sandbox spaces are outside these Terms and are not assigned a contract.
Until both signatures are recorded, the space remains locked except for signing screens, company-profile screens needed to complete the contract, and limited report-only PIN or QR access where that path exists.
3. What the Platform is
The Platform is hosted software. Access is limited to Modules, licences and functionality assigned or subscribed on the relevant space. The Provider may improve, modify, replace or retire functionality provided that changes do not materially reduce the core service then assigned or subscribed.
The Provider shall use reasonable care and skill but does not guarantee uninterrupted or error-free availability. Access may be limited for maintenance, security action, third-party failure or circumstances beyond reasonable control.
4. Locks and notices
The locks the Platform operates are the unsigned-contract lock, the payer payment restriction, and month-end closure archive. Removing one does not require removal of another.
A notice may be sent to the email address recorded for the receiving party or delivered in the Platform. This is not service of court proceedings.
5. Incorporated documents
These Terms are read with the Privacy Notice, Acceptable Use Policy, Platform Services and Service Levels, Access and Transition Terms, AI Services and HelpBot Terms, Account Closure, Export and Retention Policy, Applicable Module Terms and Payment Terms.
6. Changes to this document
HSEQ ConsultHub may update these Terms of Service to reflect platform changes, legal requirements, security improvements or commercial developments. The date on the published page is the current version. A later version shall not retrospectively alter a frozen signed contract unless that contract permits the change or the customer gives any required acceptance.
7. Governing law
These Terms of Service is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that HSEQ ConsultHub Ltd may seek injunctive relief in any competent court to protect the Platform, confidential information, Data or intellectual property.