1. Purpose
This document describes the hosted software service. It is not a professional-services agreement and it is not a percentage-uptime warranty.
This is a software platform. Completing a workflow, generating a document, receiving an output or signing an agreement does not certify legal compliance. The customer organisation remains the duty holder for its legal and regulatory duties. The Provider is not appointed as competent person, professional adviser, consultant, sub-consultant, principal designer, principal contractor or other statutory dutyholder. Platform outputs, including AI drafts, are not advice and must be reviewed by a competent person before they are relied on or put in force.
2. Services that may be available
Subject to assignment or subscription, the Platform may include safety, quality, environmental and compliance management; document control; inspections and audits; corrective actions; incident reporting; training, contractor and project management; AI-assisted drafting; and future Modules the Provider releases.
An unpublished catalogue item, roadmap description or marketing page does not create a right to that Module. Health Check, Verification and occupational health are ConsultHub services and are not promised on every product the Owner operates.
3. Availability and maintenance
The Provider aims to provide reliable access during normal operation. No percentage uptime target and no service credit is committed unless a signed counterpart expressly says otherwise.
Access may be limited for planned maintenance, emergency maintenance, security action, third-party service failure or circumstances beyond reasonable control. Where reasonably practicable, advance notice shall be given of planned material disruption.
4. Support
Day-to-day questions use the contact form. info@sinclairsafetysolutions.co.uk remains the controller contact named in the Privacy Policy. The published Service Level Statement describes response categories. It does not replace this document and does not create service credits.
5. Outputs
Reports, registers, dashboards, scores, reminders and AI drafts are management tools. They are not legal advice, statutory inspections, competent-person appointments, certification, insurance suitability or a defence to enforcement.
6. Changes to this document
HSEQ ConsultHub may update this Platform Services and Service Levels document to reflect platform changes, legal requirements, security improvements or commercial developments. The date on the published page is the current version. A later version shall not retrospectively alter a frozen signed contract unless that contract permits the change or the customer gives any required acceptance.
7. Governing law
This Platform Services and Service Levels document is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that HSEQ ConsultHub Ltd may seek injunctive relief in any competent court to protect the Platform, confidential information, Data or intellectual property.