1. Purpose and acceptance
These End-Client Access Terms explain the basis on which a client organisation and its users may access HSEQ ConsultHub. By activating an account, ticking an acceptance box, completing invitation setup, signing a client contract, or using the platform including PIN, QR or mobile report-only access, you accept these terms, the Acceptable Use Policy and the Privacy Policy, except where a signed client contract says otherwise.
HSEQ ConsultHub provides the digital compliance workspace, platform infrastructure, user access controls, reporting tools and workflow functionality. Where a consultancy firm provides professional HSE, SHEQ, quality or related consultancy services to the client, that firm remains responsible for those professional services.
A client organisation may have a signed two-party contract with HSEQ ConsultHub Ltd. Where that signed contract exists, it prevails over these terms. These terms continue to apply to invitation setup, report-only PIN, QR and mobile access, and to any point not covered by the signed contract.
2. Parties and relationship
For the purposes of these terms, HSEQ ConsultHub Ltd is the platform provider, the consultancy firm is the approved professional service provider and the end client is the organisation receiving access to a client workspace through that consultancy firm.
The end client acknowledges that HSEQ ConsultHub Ltd is not appointed as its HSE consultant, safety adviser, quality consultant, competent person or professional adviser unless this is agreed separately in writing. Any advice, interpretation, recommendation, report commentary or professional judgement provided through the platform is the responsibility of the consultancy firm or relevant consultant user.
3. Access through an approved consultant
A client organisation may receive access because a consultancy firm created the Client Space, or because the client has a signed Client-Funded Client Agreement and pays the Provider directly. Where the client is Consultant-Funded, it cannot buy or pay for Modules on the platform; it may request an upgrade from the consultant. Where the client is Client-Funded, it may subscribe to Modules offered on the platform.
A consultancy firm may administer an assigned Client Space within its authorised role. That is not a general right to operate the client’s business. HSEQ ConsultHub Ltd may restrict access where the recorded payer’s Platform charges remain unpaid from the start of the calendar day after the stored due date, or where a required contract is unsigned. The locks the platform operates are the unsigned-contract lock, the payer payment restriction, and month-end closure archive.
4. Permitted use
The end client may use the platform only for legitimate internal compliance, HSE, SHEQ, quality, reporting, inspection, action tracking, health check, document control and related management purposes that its consultancy firm has made available.
The end client must not copy, reverse engineer, resell, sub-license, scrape, misuse, interfere with or attempt to bypass any part of the platform. The end client must not use HSEQ ConsultHub as a general file storage system, public document repository or substitute for professional advice where competent review is required. Conduct rules in the Acceptable Use Policy also apply.
5. User access and responsibilities
The end client is responsible for ensuring that its authorised users are suitable, properly instructed and granted the correct access level. Administrative users may be able to input, amend or manage records. Report-only users have limited access, for example submitting hazard or incident reports using a PIN, a QR code or the mobile app. User access must not be shared between individuals.
The end client must notify its consultancy firm promptly if a user leaves the organisation, changes role, no longer requires access, has been granted incorrect permissions or if there is any suspected unauthorised access or security incident.
6. Client data and accuracy
The end client is responsible for the accuracy, completeness and timeliness of information it enters into the platform or provides to its consultancy firm through the platform. HSEQ ConsultHub Ltd and the consultancy firm may rely on that information when generating platform outputs, health checks, reports, action lists and review materials.
The end client must not upload or enter information that is unlawful, misleading, knowingly inaccurate, excessive, irrelevant, unsafe, confidential to a third party without authority or otherwise inappropriate for the agreed platform purpose.
7. Platform outputs and professional responsibility
Reports, health scores, action lists, dashboards, reminders, project calendar items, HelpBot drafts and other platform outputs are tools to support management. They do not, by themselves, guarantee legal compliance, certification, risk elimination, insurance suitability, regulatory approval or satisfactory performance in any audit, tender or enforcement context. HelpBot is not the in-force author and must not accept residual risk or put a record in force.
This is a software platform. Completing a workflow, generating a document, receiving an output or signing an agreement does not certify legal compliance. The customer organisation remains the duty holder for its legal and regulatory duties. The Provider is not appointed as competent person, professional adviser, consultant, sub-consultant, principal designer, principal contractor or other statutory dutyholder. Platform outputs, including AI drafts, are not advice and must be reviewed by a competent person before they are relied on or put in force.
The consultancy firm remains responsible for any professional interpretation, advice, recommendations or client-facing consultancy deliverables it provides. The end client remains the duty holder for its own legal duties, operational decisions, workforce management, implementation of controls and compliance with applicable law.
8. Support requests
Where support is included in the client’s consultancy package, the consultant may respond to relevant platform activity as part of that arrangement. Where support is not included, the client may be able to raise a support request through the platform.
Any price, quote or charge for consultancy support is agreed between the client and the consultancy firm. HSEQ ConsultHub Ltd collects only Platform charges from the recorded payer. It does not collect the consultancy firm’s own professional-service invoices.
9. Availability and changes
HSEQ ConsultHub Ltd may update platform functionality, user interface elements, module availability, reporting outputs, access controls and workflow logic as part of product development, security improvement or commercial refinement. Some modules described in promotional or roadmap material may not be available. Temporary unavailability may occur during maintenance or incident response, as described in the Service Level Statement.
10. Confidentiality and platform information
The end client must keep confidential any non-public platform information, workflows, screenshots, pricing, roadmap details, commercial arrangements, consultancy-specific configuration or other information made available through HSEQ ConsultHub that is not intended for public disclosure.
This confidentiality obligation does not prevent the end client from using legitimate platform outputs internally for agreed compliance, reporting, operational or management purposes connected with its consultancy arrangement.
11. Suspension and termination of access
End-client access may be suspended or terminated if the consultancy arrangement ends, the consultancy firm instructs HSEQ ConsultHub to remove access, the end client breaches these terms or the Acceptable Use Policy, platform security is at risk, usage is inappropriate, or continued access may expose HSEQ ConsultHub Ltd, the consultancy firm or other users to legal, commercial, operational or reputational risk.
On termination of access, the end client must contact its consultancy firm about any continuing service relationship, export requirements, record retention arrangements or alternative means of receiving consultancy support. Organisation export and subject access are described in the Privacy Policy.
12. Data protection and privacy
Personal data and client information processed through HSEQ ConsultHub must be handled in accordance with the Privacy Policy and, where HSEQ ConsultHub Ltd processes tenant records for a consultancy firm, the Data Processing Agreement. The end client must ensure that any personal data it enters or uploads is lawful, relevant, proportionate and provided with an appropriate legal basis.
The consultancy firm and end client must agree their respective data responsibilities, including who determines the purpose of processing, who may access records and how records are retained or deleted when the client relationship ends.
13. Intellectual property
All intellectual property rights in the HSEQ ConsultHub platform, software, structure, workflows, templates, visual design, underlying logic, module framework and platform materials remain owned by HSEQ ConsultHub Ltd or its licensors. The end client receives only a limited, non-exclusive, non-transferable right to access the platform for the permitted purpose while authorised by its consultancy firm.
Client data entered by, or on behalf of, the end client remains subject to the applicable data and service arrangements between the end client, consultancy firm and HSEQ ConsultHub Ltd. Platform-generated outputs may be used by the end client internally for the agreed compliance purpose, unless otherwise restricted by the consultancy firm’s agreement.
14. Liability, warranties and indemnity
The platform is provided as a software tool. HSEQ ConsultHub Ltd does not warrant that access will be uninterrupted, error-free, or suitable for a particular legal, insurance, tender or certification outcome. The end client must not rely on HSEQ ConsultHub as the sole basis for legal compliance, operational safety decisions, certification readiness, regulatory submissions or business-critical risk decisions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, HSEQ ConsultHub Ltd is not liable to the end client for loss of profit, business, goodwill, data (except as required by data protection law), or any indirect or consequential loss, and is not liable for professional advice given by the consultancy firm.
Where a signed client contract exists, liability follows that contract. Otherwise HSEQ ConsultHub Ltd’s remaining liability to the client is limited to the fullest extent permitted by law. Any liability position between the client and its consultancy firm must be set out in their separate service agreement.
The end client must indemnify HSEQ ConsultHub Ltd against loss, damage, cost and reasonable legal expense arising from the end client’s or its users’ breach of these terms, the Acceptable Use Policy, or applicable law, or from content the end client submits to the platform, except to the extent caused by HSEQ ConsultHub Ltd’s own negligence or wilful default.
15. Order of documents
A signed client contract prevails over these End-Client Access Terms. These terms, the Acceptable Use Policy and the Privacy Policy apply to invitation setup, report-only use, and any point not covered by a signed client contract. Conduct and security rules in the Acceptable Use Policy take priority over this document if they conflict. Data protection notices in the Privacy Policy explain controller and processor roles; they do not reduce the client’s duties in this document.
16. Changes to this document
HSEQ ConsultHub may update these End-Client Access Terms from time to time to reflect platform changes, legal requirements, security improvements or commercial developments. The date at the top of the published page is the current version. Continued use of the platform after that date is acceptance of the updated document, except where a signed written agreement with HSEQ ConsultHub Ltd says otherwise.
17. Governing law
These End-Client Access Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them, except that HSEQ ConsultHub Ltd may seek injunctive or other relief in any court of competent jurisdiction to protect its intellectual property, confidential information or platform security.